CEX in the city

The Local Customer Experience Leadership Event

Utrecht - 1 October 2015

Event

NOW IS THE TIME TO TAKE CUSTOMER EXPERIENCE TO THE NEXT LEVEL.
EVERYONE IN A LEADERSHIP POSITION NEEDS TO BECOME AWARE OF THE OPPORTUNITIES AND THREATS IN THE AGE OF THE CUSTOMER.

If you are a leader, it's up to you to learn and adapt first, and CEX in the City is the place to do just that. Customer Experience is the essential approach when leading your organisation to reinvent your brand, culture and operations.

During the CEX in the City event, you will be inspired by successful peers and educated by industry leaders. Now is the time to make the commitment to collaborate with your industry peers and take Customer Experience (CEX) to the next level.

Program

CEX in the City is unique experience on it's own. The CEX in the City team offers great industry speakers who will guide you through the day so you can design your own experience. We will work in both plenary sessions and breakouts so you will have the opportunity to ask the questions which are most important to you.

There will be a speed date session that will give you the chance to meet some great new contacts. Bring your business cards!

Come join us in a great inspiring location, enjoy this day, the lunch and drinks, the music and let us surprise and inspire you! Ready to be inspired? Experience CEX in the City!

  • Date: 1 October 2015
  • Time: 09:30 to 18:00
  • Dress: Business casual
  • Location: Utrecht, exact location provided with invitation

Our business partners

Thank you to each one of our partners for making CEX in the City the leading event for customer experience leaders in the Netherlands. CEX in the City is truly a conference for Customer Experience leaders by Customer Experience leaders.

Our organisation partners

"Customer experience is everything your brand does for your customers minus everything your business processes do to them - and how it makes them feel."

Mike Wittenstein

Vision

We are changing industries with customer experience!

The CEX in the City vision is to create a community of leaders that are willing to share their experiences regarding customer experience management and willing to mutually support each other on this exciting journey.

We aim to provide excellent content that triggers you intellectually by delivering great performers on the subject, to inspire our audience and their followers, and to activate the local customer experience professional industry.

Participants

CEX IN THE CITY IS EXCITED TO WELCOME LEADERS AND DECISION MAKERS FROM EVERY SECTOR

Customer experience strategy applies to B2B just like B2C, and it touches every function in your company. If you are interested in the following topics, you will love CEX in the City!

Customer Engagement & Experience, Customer Care, Operations, Marketing, Online Customer Strategy & User Communities, Customer Insight & Satisfaction, Customer Relationship Managementm Call and Contact Centers, Loyalty, Customer Retention, Social Media, Quality, E-Commerce & Retail Technology.

"89% of companies surveyed plan to compete primarily on the basis of customer experience by 2016."

Forbes

Speakers

CEX IN THE CITY IS NOT TO BE MISSED IF YOU NEED TO KNOW MORE ABOUT:

Who are the brands that are transforming their markets through innovative customer experiences?

What do they do to make their customer experience distinctive and different?

What is the impact of your culture on your experience?

Where to start with the reinvention of your own company?

How you can truly profit and strengthen your brand by delivering great customer experiences?

Not just mapping customer journeys but also making them work, and remembered?

How do you put all of this into action?

Meeting Customer Experience leaders from other organisations?

"Customer Experience is the holistic management tool which allows successful companies to invest strategically."

Chris Parker

Contact

CEX in the City is an invitation only exclusive event, and is free for invited participants. Over a hundred of your peers are expected to join the event. We invite senior level executives which are investing in the customer experience strategies of their organisations. Please fill out the form to the left or contact one of the event partners to request an invitation.

CEX in the City will be held on 1 October in Utrecht. The exact location is shared with the participants after they accept their formal invitation.

Be inspired and take the customer experience of your company to the next level!

info@cexevents.com